Effective Date: July 16, 2026

At Divola, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

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Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned with all original packaging, accessories, manuals, and tags (if applicable)
• Include proof of purchase or your order number

Items returned without prior approval may not be accepted.

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Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personal care products
• Downloadable digital products
• Gift cards
• Clearance or final sale items
• Customized or personalized products

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We'll review your request and arrange a replacement or full refund when appropriate.

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Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

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Exchanges

We only replace items that are damaged, defective, or incorrect.

If you need an exchange, please contact our customer support team before returning your item.

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Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the item if it meets our return requirements.

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Return Shipping

If the return is due to:

• A damaged or defective item
• An incorrect item sent by Divola

We will cover the return shipping costs.

For returns due to a change of mind or ordering the wrong product, customers are responsible for return shipping costs unless otherwise stated.

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Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

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How to Start a Return

To request a return or refund, please contact us with:

• Your order number
• The email address used to place the order
• The reason for your return
• Photos or videos if the item is damaged or defective

Customer Support Email:
gwh0403@gmail.com

Please wait for return instructions before sending any items back.

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Refund Exceptions

Refunds may be denied if:

• The item has been used, damaged, or altered after delivery.
• The product is returned without its original packaging or essential accessories.
• The return request is made after the 30-day return period.
• The item is not eligible for return under this policy.

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Policy Updates

Divola reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.